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Welcome to ecycing.com Knowledge Base!

We have developed this help page to assist you with standard information you may need, It also includes all the frequently asked questions from our customers.You can browse by categories you are interested or you can search some information you want to know at knowledgebase by entering keywords in the search bar. If you can not get a satisfied answer here, Ask Questions Our customer service representative will help you figure it out.

My Orders FAQs

What does my order status mean?

How do I check my order status?

Can I make changes to my order?

How can I cancel my order?

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International Shipping & Delivery FAQs

How can I track my package?

How do I estimate my delivery date?

How do I calculate shipping costs?

What shipping methods do you offer?

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Weddings & Events Dresses (Made-to-Order) FAQs

What does made-to-order mean?

How do I measure my size?

What is the tailoring time for my made-to-order dress?

How far in advance should I order my dress?

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Returns & Refunds FAQs

An item was lost or damaged during shipping

An item is missing from my shipment

I received an incorrect item

How do I return an item?

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My Account FAQs

Why should I create an account?

I forgot my password

How do I update my shipping or billing address?

How do I write a review?

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My Rewards & Credit FAQs

What is the Rewards & Credit Balance?

What is the Rewards & Credit Balance?

How do I earn Rewards & Credit?

How can I check my Rewards & Credit Balance?

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Customer Service

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Track Your Order

Payment & Shipping

Payment Methods

Company Policies

Return Policy

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